Contact information

Seller: Kaya Noir

Representative: Omar Sanda Kotondi

Email: hello@kayanoirstore.com

GMO Office Support Osaka Umeda Station Building No. 2, 12th Floor, Room 12 1-2-2 Umeda, Kita-ku Osaka City, Osaka Prefecture 530-0001 Japan

Support hours: Weekdays 10:00–18:00 (JST)

Pricing: Products are sold at the listed price. A 10% consumption tax applies to orders shipped to Japanese addresses, as required by Japanese tax law.

Shipping fees: Domestic (Japan): Calculated at checkout based on order volume / International: $6.99–$16.99 USD

Additional charges: No additional charges beyond the listed price and applicable taxes.

Delivery timeframe: 7–14 business days after order placement.

Payment method and timing: PayPal, credit card (charged at time of order).

Return window: Within 30 days of receiving the item.

Refund policy: Accepted only in cases of defective, damaged, or incorrectly shipped items. A photo of the issue is required when submitting a claim. Items are made to order — returns for wrong size or change of mind are not accepted.

Return shipping: Return shipping costs covered by Kaya Noir in cases of defective or damaged items. Reshipment costs for undeliverable or unclaimed packages are the responsibility of the customer.